Our Returns Policy
Our Returns Policy
We make every effort to ensure that your hamper and its contents reach you in pristine condition. We aim to ensure you are 100% satisfied with your purchase from The Cornish Hamper Store and if this is not the case we have fallen short of our own expectations. As your satisfaction is central to what we do, we are confident that you will be happy with your order. However, in the unlikely event that you are not 100% satisfied, or we have made an error the following simple returns policy has been put in place.
Cancellations
If you change your mind and wish to cancel your order up to 24 hours prior to the expected dispatch date, you can do this without penalty. In such instances, a full refund will be debited back to the card the order was placed on. We will not charge any administration fee or restocking fee.
Returns
In the unlikely event that you are not 100% happy with your hamper on delivery, please contact us immediately to arrange a return. If the return is the result of a fault or issue with the goods sent out, it is our policy to request a photo highlighting the problem along with the condition of the products so that we are able to record and investigate any performance issues and rectify the problem for you in the most efficient and appropriate way. We will be unable to provide a returns authorisation code until we have received this.
Once an authorisation code is produced, provided the full hamper is returned in its original condition within 24 hours of receipt, we will issue a replacement. In circumstances where a replacement is no longer suitable, we may offer a refund of the full price paid for the hamper along with any postage paid. If the hamper is being returned through no fault on the part of the Hamper Store, we can provide a refund for the hamper less any delivery charge paid. However, any fresh produce included in the hamper cannot be credited and the cost of which will be deducted from any refund given.
To arrange a hamper return, please contact our customer service team on 01209 701767 who will arrange a returns authorisation and advise you on the returns postage.
Non Delivery
It is your responsibility to ensure that suitable measures are taken to accept delivery. As the goods may be perishable the courier will be instructed by default to leave the hamper in a safe place if a recipient is not available to accept the parcel. This default instruction will be overridden by and courier/delivery instructions you enter at the checkout. If you are not available to accept delivery at the chosen address on the date and time provided by the courier for any reason, you should contact the courier and arrange a suitable re-delivery slot or alternative delivery destination. Failing this you can arrange for the courier to delivery your parcel to a neighbour, leave the parcel in a safe place specified by you (at your risk), or upgrade your delivery to a timed or weekend delivery slot.
Our carriers require accurate delivery information to be able to successfully deliver your items on time and in the best condition. It is the responsibility of the sender to ensure the full and correct delivery address is entered at the point of order. Please check your order confirmation carefully and notify us immediately of any errors. The Cornish Hamper Store / Pasty Store or its carriers will not be held accountable for any delays in transit or non-delivery of orders with incorrect/incomplete addresses. In these circumstances we will endeavour to assist where possible but cannot guarantee a successful timely delivery or offer a replacement item(s).
Resends
In the circumstances above the customer may request for the goods to be re-sent. This is at the customers expense and will incur a standard resend delivery charge. The original hamper products will be resent without any substitution.