Our Returns Policy

Our Returns Policy

We make every effort to ensure that your hamper and its contents reach you in pristine condition. We aim to ensure you are 100% satisfied with your purchase from The Cornish Hamper Store and if this is not the case we have fallen short of our own expectations. As your satisfaction is central to what we do, we are confident that you will be happy with your order. However, in the unlikely event that you are not 100% satisfied, or we have made an error the following simple returns policy has been put in place.

Cancellations

If you change your mind and wish to cancel your order up to 48 hours prior to the expected dispatch date, you can do this without penalty. In such instances, a full refund will be debited back to the card the order was placed on. We will not charge any administration fee or restocking fee.

Non Delivery

It is your responsibility to ensure that suitable measures are taken to accept delivery. As the goods may be perishable the courier will be instructed by default to leave the hamper in a safe place if a recipient is not available to accept the parcel. This default instruction will be overridden by and courier/delivery instructions you enter at the checkout. If you are not available to accept delivery at the chosen address on the date and time provided by the courier for any reason, you should contact the courier and arrange a suitable re-delivery slot or alternative delivery destination. Failing this you can arrange for the courier to delivery your parcel to a neighbour, leave the parcel in a safe place specified by you (at your risk), or upgrade your delivery to a timed or weekend delivery slot.

Our carriers require accurate delivery information to be able to successfully deliver your items on time and in the best condition. It is the responsibility of the sender to ensure the full and correct delivery address is entered at the point of order. Please check your order confirmation carefully and notify us immediately of any errors. The Cornish Hamper Store / Pasty Store or its carriers will not be held accountable for any delays in transit or non-delivery of orders with incorrect/incomplete addresses. In these circumstances we will endeavour to assist where possible but cannot guarantee a successful timely delivery or offer a replacement item(s).

Resends

In the circumstances above the customer may request for the goods to be re-sent. This is at the customers expense and will incur a standard resend delivery charge. The original hamper products will be resent without any substitution.