Frequently Asked Questions Have you got some unanswered questions regarding the hampers or buying from us? here are some of our our most frequently asked questions. Of course, if you can't find the answers you are looking for here please contact us and a Customer Service Adviser should be able to help you.

What is the cost of delivery and can you deliver on Saturdays?

Delivery Service Price per hamper (Mainland) Price per hamper (Highlands/Islands)
*DPD Next Day Delivery £6.95 N/A
DPD Saturday Delivery £6.95 N/A
DPD 48hr - 2 Day Delivery N/A £9.95
*Delivery lead times are based on Monday to Friday and do not include weekends or Bank Holidays.  

How quickly will my order be dispatched?

All orders received before 2pm Monday to Wednesday (excluding Bank Holidays) will be dispatched the Following day unless a nominated delivery date has been chosen. Any orders palced on Thursday or Friday will be delivered the Following Tuesday unless the Saturday upgrade option is selected as we do not ship over weekends. Orders placed over the weekend or on a bank holiday will be dispatched on the next available working day.

It's a gift, can I nominate a future delivery date?

Yes, at checkout we have the facility for you to select a preferred delivery date from a calendar. If a nominated delivery date is chosen we will not pick and pack your order until the dispatch date to guarantee your order arrives as fresh as it can be.

How will my order be sent?

All our orders are dispatched using DPD 24hr or 48hr service (highlands & islands). Not only does DPD provide a reliable, high quality service but also offers a host of benefits to make receiving deliveries easier for our customers.
  • A 1 hour delivery window will be provided by DPD to give you an expected ETA.
  • Whilst the driver is en-route, as he nears your delivery a 15 minute window will be communicated to give you an exact delivery window.
  • If you are unable for any reason to make your delivery time, you can arrange with DPD to change delivery dates, deliver to a trusted neighbour, leave the parcel in a specified safe place (at your risk), change the delivery destination to one of DPD's listed pick up shops, or upgrade your delivery to a times or weekend service.

Does someone need to be present to accept delivery?

Unless you have made alternative arrangements or given other instructions to DPD, on delivery a signature will be required. If no one is available at the address to provide a signature DPD will hold the parcel and attempt delivery at a later date.

Can I buy alcohol online?

Anybody under 18 is breaking the law if they buy or attempt to buy alcohol in a pub, off-licence or shop. It is also illegal for anyone to buy alcohol for someone else who is under 18 except when they purchase wine, beer or cider for consumption with a meal. This law extends to people under 18 drinking wine, beer or cider in a public place. We reserve the right to request suitable, nationally accepted identification on any alcohol sales at the point of purchase  . Our couriers are instructed to uphold the 'Challenge 25' policy on delivery and may request identification before completing the delivery where a recipient looks under 25. By ticking the age restriction box during the purchase you are accepting that you have read and understood the alcohol terms and conditions outlined and that you are over 18 at the time and date of purchase. You must not proceed and accept these terms if you do not meet this requirement.

Do you use frozen products in your hampers?

You are buying some of Cornwall's top quality, premium produce carefully chosen for its taste and we want our customers to experience the contents of their hamper as it was intended. To ensure the freshness and integrity of the produce we do not send any items frozen. Bakery items are fresh on the day of despatch and cream is sent chilled in a thermal polybox to ensure it reaches its destination in perfect condition without suffering any severe temperature changes which may adversely affect the produce. As a general guideline, most bakery items should be consumed within 72 hours of the despatch date, cream within 5 days and cheese within 7 days however best before dates will be provided on the products.  If you are in any doubt, please contact us prior to ordering.

How will my hamper be packed?

Our standard carton packaging is a fully branded double walled box, printed on all sides with our logo presented on a full Cornish scenic background. Our gift boxes are beautifully presented, premium quality rigid card boxes with a magnetic closure and our logo emblazoned on the lid. Our wicker hampers add a real touch of class and are of the finest quality with leather closure straps. The contents of our hampers are carefully packed and where necessary, protectively wrapped to minimise the possibility of breakages during transit. These are placed on a cushion of attractive coloured straw for presentation. All wicker hampers and gift boxes are sent inside a thick protective double walled outer to ensure it arrives in pristine condition. Unlike other suppliers, we do not freeze any of our goods. Our clotted cream is sent out in a purpose manufactured thermal polybox to keep it temperature controlled and fresh. We avoid products which are frozen due to the uncertainty of conditions prior to arrival and safety.

Can I add my own personalised gift message?

It's the little things that matter and to add that finishing touch we send every hamper out with a high quality presentation gift card holding your personalised gift message along with detailed tasting notes for the hamper.
It's the little things that matter and to add that finishing touch we send every hamper out with a high quality presentation gift card holding your personalised gift message along with detailed tasting notes for the hamper.
Of course you can. It's the little things that matter and to add that finishing touch we send every hamper out with our very own, high quality presentation gift card holding your personalised gift message along with detailed tasting notes for the hamper. When you choose the hamper you want simply enter your personal message in the message text box and click 'buy now'. Your message with then be automatically printed onto a label ready for adding to your hamper gift card.

Are product illustrations representative of what is included?

Although we make every effort to make our images representative, images on the site are for illustration purposes only and the hampers do not include any of the cutlery, crockery or kitchen utensils shown in the lifestyle images. If in any doubt about the contents of a hamper, please refer to the hamper contents list provided.

What if I need to cancel or return my order?

See Our Returns Policy for more information.

Can I order multiple hampers and send to different addresses?

Yes, our highly encrypted, secure checkout allow orders to be split and sent to multiple address, so if you want to send a number of gifts in just one order... no problem.

Getting in contact with us

If you have any queries regarding your order, please feel free to contact us on 01209 701767 or email us on info@thecornishhamperstore.co.uk