Frequently Asked Questions
Have you got some unanswered questions regarding the hampers or buying from us? here are some of our our most frequently asked questions. Of course, if you can't find the answers you are looking for here please contact us and a Customer Service Adviser should be able to help you.
Shipping Prices & Options
Standard next day delivery to any Mainland UK address is free. Prices shown are per hamper.
|Delivery Service||Mainland UK||Highlands & Islands Orders||Northern Ireland Orders|
|Next Day Tracked Courier Service (Mon-Fri)||FREE||N/A||N/A|
|Saturday Delivery Service||FREE||N/A||N/A|
*Delivery lead times are based on Tuesday to Saturday. Deliveries cannot be made on Sundays and Mondays, or Tuesdays following a bank holiday.
*Please note all our Hampers are dispatched the day prior to the selected delivery date in the expectation that the courier fulfills the delivery on the following day. Please be aware that although we make every effort to get your order delivered on the selected preferred date, delivery dates cannot be guaranteed. we would suggest setting your delivery date as early as possible to avoid any orders arriving late.
Non Mainland Deliveries
We regret that we cannot send orders to Non-Mainland UK Highlands/Islands and Northern Ireland. this is due to the nature of the goods and the time it takes to reach the above destination.
How quickly will my order be dispatched?
All orders received before 2pm Monday to Friday (excluding Bank Holidays) will be dispatched the same day unless a nominated delivery date has been chosen. Any orders placed after 2pm on Friday or over the weekend or on a bank holiday will be dispatched on the next available working day.
Unless the Saturday upgrade option is selected as we do not ship over weekends.
It's a gift, can I nominate a future delivery date?
Yes, at checkout we have the facility for you to select a preferred delivery date from a calendar. If a nominated delivery date is chosen we will not pick and pack your order until the dispatch date to guarantee your order arrives as fresh as it can be.
Can i send an order to multiple addresses?
No, the address details that you add into the delivery address fields are passed down to our label system and is where the order will be delivered. To send hampers to multiple addresses, an order will have to be placed for each individual recipient.
How will my order be sent?
All our orders are dispatched using a fully tracked 24hr or 48hr service (highlands & islands). Not only does our courier provide a reliable, high quality service but also offers a host of benefits to make receiving deliveries easier for our customers.
Although we cannot specify a time window (unless an upgraded service has been paid for) the courier will send an estimated window for your delivery once they are en route.
If you are unable for any reason to make your delivery time, you can arrange with the to change delivery dates, deliver to a trusted neighbour, leave the parcel in a specified safe place (at your risk), change the delivery destination, or upgrade your delivery to a times or weekend service.
How do I track my order?
Our hampers are dispatched via 24hr courier service via APC network. When your order is dispatched you should receive your tracking number which you can enter on the APC tracking website to check on the progress or delivery status of your order. To track an existing order, visit the APC tracking site.
Does someone need to be present to accept delivery?
As many of the items are perishable our default instruction to couriers is to leave the parcel in a safe place if no one is available. If you wish to specify any delivery instructions you can do so in the Courier/Delivery Notes box at checkout, any instruction you add to this box will override our default instructions. Please note that if instructions are specified and these are adhered to by the courier, the parcel will be considered as delivered 'as per instructions' safely and any responsibility for damage or loss as a result rests with the buyer.
What is the shelf life on hampers?
That depends on the hamper you are buying and the nature of the products inside. Many of our hampers have a long shelf life of 6 months+ however, hampers containing bakery and dairy products are highly perishable and need to be refrigerated as soon as received.
As a general guideline, most bakery items should be consumed within 7-10 days of the despatch date, cream within 7 days and cheese within 7-10 days however best before dates will be provided on the products. If you are in any doubt, please contact us prior to ordering. Typically all highly perishable products will have a minimum of 7 days shelf life left on dispatch.
Please consider these shelf life times when choosing your delivery date. We cannot accept returns or offer refunds on any perishable products which were delivered but for use some time later.
Can I buy alcohol online?
Anybody under 18 is breaking the law if they buy or attempt to buy alcohol in a pub, off-licence or shop. It is also illegal for anyone to buy alcohol for someone else who is under 18 except when they purchase wine, beer or cider for consumption with a meal. This law extends to people under 18 drinking wine, beer or cider in a public place.
We reserve the right to request suitable, nationally accepted identification on any alcohol sales at the point of purchase .
Our couriers are instructed to uphold the 'Challenge 25' policy on delivery and may request identification before completing the delivery where a recipient looks under 25.
By ticking the age restriction box during the purchase you are accepting that you have read and understood the alcohol terms and conditions outlined and that you are over 18 at the time and date of purchase. You must not proceed and accept these terms if you do not meet this requirement.
How will my hamper be packed?
Our standard carton packaging is a fully branded double walled box, printed on all sides with our logo presented on a full Cornish scenic background.
Our gift boxes are beautifully presented, premium quality rigid card boxes with a magnetic closure and our logo emblazoned on the lid.
Our wicker hampers add a real touch of class and are of the finest quality with leather closure straps.
The contents of our hampers are carefully packed and where necessary, protectively wrapped to minimise the possibility of breakages during transit. These are placed on a cushion of attractive coloured straw for presentation. All wicker hampers and gift boxes are sent inside a thick protective double walled outer to ensure it arrives in pristine condition.
Can I add my own personalised gift message?
Of course you can. It's the little things that matter and to add that finishing touch we send every hamper out with our very own, high quality presentation gift card holding your personalised gift message along with detailed tasting notes for the hamper. When you choose the hamper you want simply enter your personal message in the message text box and click 'buy now'. Your message with then be automatically printed onto a label ready for adding to your hamper gift card.
Are product illustrations representative of what is included?
Although we make every effort to make our images representative, images on the site are for illustration purposes only and the hampers do not include any of the cutlery, crockery or kitchen utensils shown in the lifestyle images. If in any doubt about the contents of a hamper, please refer to the hamper contents list provided.
All products we offer are subject to availability and may change without prior notice. On the rare occasion where stock that forms part of the hamper is unavailable we reserve the right to supply an alternative product. we will offer a replacement which will be of equal or higher value than the item replaced.
What if I need to cancel or return my order?
See Our Returns Policy for more information.
Getting in contact with us
If you have any queries regarding your order, please feel free to contact us on 01209 701767 or email us on firstname.lastname@example.org