*Delivery lead times are based on Tuesday to Saturday. Deliveries cannot be made on Sundays and Mondays, or Tuesdays following a bank holiday.
|Delivery Service||Price per hamper (Mainland)||Price per hamper (Non Mainland)|
|*DPD Next Day Delivery||£6.95||N/A|
|DPD Saturday Delivery||£9.95||N/A|
|DPD 48hr - 2 Day Delivery||N/A||£8.95|
How quickly will my order be dispatched?
All orders received before 2pm Monday to Thursday (excluding bank holidays) will be dispatched the same day unless a nominated delivery date has been chosen. Any orders placed after 2pm Thursday or Friday will be set for the next Applicable delivery date of Tuesday unless upgraded to Saturday delivery. This is to ensure that orders are not held in transit for longer than necessary to ensure freshness. Orders placed over the weekend or on a bank holiday will be dispatched on the next available working day. Please note that all orders are packed and dispatched the day prior to the delivery date on the expectation of next day delivery.
It's a gift, can I nominate a future delivery date?
Yes, at checkout we have the facility for you to select a preferred delivery date from a calendar. If a nominated delivery date is chosen we will not pick and pack your order until the day prior to your delivery date to guarantee your order arrives fresh.
How will my order be sent?
All our orders are dispatched using DPD 24hr or 48hr service (Highlands & Islands). Not only does DPD provide a reliable, high quality service but also offers a host of benefits to make receiving deliveries easier for our customers.
- A 1 hour delivery window will be provided by DPD to give you an expected ETA.
- Whilst the driver is en-route, as he nears your delivery a 15 minute window will be communicated to give you an exact delivery window.
- If you are unable for any reason to make your delivery time, you can arrange with DPD to change delivery dates, deliver to a trusted neighbour, leave the parcel in a specified safe place (at your risk), change the delivery destination to one of DPD's listed pick up shops, or upgrade your delivery to a times or weekend service.
Does someone need to be present to accept delivery?
Unless you have made alternative arrangements or given other instructions to DPD, on delivery a signature will be required. If no one is available at the address to provide a signature DPD will hold the parcel and attempt delivery at a later date. If you have made arrangements to leave the delivery in a safe place, with a neighbour or collect from a DPD collection point, please be mindful of the impact this will have on any chilled goods included in the hamper.
Packing & packaging
Our standard carton packaging is a fully branded double walled box, printed on all sides with our logo presented on a full Cornish scenic background.Our gift boxes are beautifully presented, premium quality rigid card boxes with a magnetic closure and our logo emblazoned on the lid.Our wicker hampers add a real touch of class and are of the finest quality with leather closure straps.The contents of our hampers are carefully packed and where necessary, protectively wrapped to minimise the possibility of breakages during transit. These are placed on a cushion of attractive coloured straw for presentation. All wicker hampers and gift boxes are sent inside a thick protective double walled outer to ensure it arrives in pristine condition.Unlike other suppliers, we do not freeze any of our dairy products. Our clotted cream is sent out chilled and thermally wrapped to keep it temperature controlled and fresh. We avoid sending dairy products frozen as the defrosting process and speed cannot be controlled prior to arrival.
Getting in contact with us
If you have any queries regarding your order, please feel free to contact us on 01209 701767 or email us on firstname.lastname@example.org
Cancellation / Returns
See Our Returns Policy
for more information.